Barclays Wealth & Investment business has implemented Nuance voice biometrics in its Glasgow call centre. 97% of clients offered the service have taken it up. It has led to 60% reduction in customer complaints, 60% shorter calls, greatly improved security and much happier agents who can better concentrate on what the clients are calling about. This video explains how Barclays and Nuance achieved this.
Need more info? Fill in the enquiry form and we’ll get in contact with you shortly.
About Famous 4
Famous 4 is a specialist marketing consultancy that works with organisations to increase awareness and sales via ‘Customer Advocacy’. It’s all about nurturing customers as ‘advocates’ - champions for your brand - creating a buzz from their own genuine and positive experiences with your organisation.
In the News
How to increase revenue with 360 degree customer advocacy
B2B Marketing Conference | November 2016
Customers aren't scary. They're your livelihood. Learn to work with them properly and you'll see real boosts to your bottom line.More