home | ShoreTel, ShoreTel Customer Advocate in Financial Services: Premium Choice Insurance
ShoreTel Customer Advocate in Financial Services: Premium Choice Insurance
Premium Choice is using ShoreTel to provide tailored service via dedicated phone numbers & other communication channels for different customer groups and prospects. Implemented by ShoreTel's business partner, Voyager Networks, this has resulted in a a 15% reduction in call waiting time for the 400,000+ calls and enquiries it receives from customers each year.
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About Famous 4
Famous 4 is a specialist marketing consultancy that works with organisations to increase awareness and sales via ‘Customer Advocacy’. It’s all about nurturing customers as ‘advocates’ - champions for your brand - creating a buzz from their own genuine and positive experiences with your organisation.
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Customers aren't scary. They're your livelihood. Learn to work with them properly and you'll see real boosts to your bottom line.More